Great place. Great employees, very friendly and helpful. Lots of selection
Let me preface this review by saying that I have worked in retail in some capacity or another always as a manager for the past 11 years. My fiance and I have been trying to figure out for a while what kind of ring to get her for our engagement and ultimately our wedding. Enter Ashley, who, every step of the way, made sure that my bride-to-be got all the attention she needed. Ashley made sure that my fiance and I's purchase was was the perfect fit for us from start to finish. She examined every detail with us including trying to possibly locate a different band for the main piece. When it didn't look like that was going to work out she showed her another option that made it all fall into place. I cannot recommend her enough, if you need to pick something up from Kay and are in the area please talk to her. It's a pretty big deal when you're spending as much money as you will on an engagement ring or an engagement set. You should have someone that makes it just as important to them as it is to you, and Ashley is that person. Thanks again Ashley, we couldn't be happier.
I used to love the Kay Jewelers in Dekalb! They had the best, friendliest, helpful staff. A few months ago their best "staffers" were moved to different locations. Ever since this, the customer service is terrible, they misplace items, they are rude. Need I go on? The most recent problem I am having with them is the fact that they misplaced the order slip for my fiance's wedding band in a stack of papers and it never got sent out. SERIOUSLY!!? Even though this is admittadly their fault, my fiance may still not have his wedding band for our wedding, which is in 8 days!
I came in today to browse for my engagement ring and I just want to say how nice it was to be acknowledged right away. Most places don't realize how nice that is. I was helped by Sarah and she was amazing to work with. I went to a few more stores after that had nice rings too but the customer service didn't even come close. Needless to say i will be soending my money at Kays. Thank you!
Kay Jewelers is a US Jewelry Store based in Dekalb, Illinois. Kay Jewelers is located at 2462 Sycamore Rd, DeKalb, IL 60115, USA.
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