I went in yesterday just for a nail trim for my pooch, and if it wasn't for seeing the adoptable pups I could have been in and out of there in under 7 minutes. So very quick service. All the people were very very friendly.
However, we have gotten 3 guinea pigs from this shop and are 0 for 3 in terms of getting healthy pigs. All three have come home with upper respiratory infections (common, I know), one of which was bad enough to end up turning in pnuemonia even after a two week round of antibiotics, so far worse than normal. The other had ringworm. The third was missexed as a female and needed two abcesses on his neck drained. We caught the missexing pretty quickly, but not quickly enough as we now have a pregnant pig.
We're buying our supplies online now as it seems DeKalb doesn't have a decent pet store.
The staff is far more knowledgeable than the local PetsCo. The items stocked are often better. Overall, this is a better store... But that's not saying much.
I got a GREAT COUPON email for a free bag of cat OR dog food.PetSmart also price matched farm&fleet ad $4 off on another bag of other cat food. My dogs enjoy going along shopping and the grooming services are 10% off for veterans AND SENIORS (that's me) OFFER PET ADOPTION WITH SHELTERS
We like Petsmart because of the friendly atmosphere and sale prices. It's nice to see other people's pets. Our dog is not good with other dogs so we can't bring her. The sales associates are always helpful and polite.
Very interested and helpful salespeople here. Patient and genuinely caring for your pets first, sales second.
I've tried twice to address these issues. The first time I was blown off by the management, who offered no assistance, nor had any patience to hear me out. Heard the upper respitory infection part and already decided I was wasting his time. Another manager did cite some policies that should have been mentioned by the first manager, took my information for follow up, then seemingly disappeared.
Petsmart is a US Store based in Dekalb, Illinois. Petsmart is located at 2512 Sycamore Rd, DeKalb, IL 60115, USA.
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