It was awesome. I would for sure use them again!
I had a blocked drain in my basement and had sewage coming up into my lower shower. I called and someone was there within 30mins. He diagnosed the problem and got the blockage cleared. Price was told up front before the work was done.
Been 13 hours waiting for someone to come out for a after hours repair on a leaking water tank. I had to call them 3 times... and still a no show. Not even a phone call. Sad. They used to be so good and reliable.
Used them a few times. Great service all around!
If you have an emergency plumbing need, DO NOT USE Benjamin Franklin Plumbing!! At 10:30 pm Sunday night we had sewage backing up into our house from our downstairs shower. Called the emergency line and was told we'd receive a call when someone was coming. An hour and a half later with no call, we checked our confirmation email and we were schedule for Tuesday. When we called back, we were told "thanks for catching that!" After asking when someone would be here, we were told "dispatch was notified." By 5 am and no call, we again called back. We were told we were "scheduled for an appointment today but no time. It depends on the other time slots for the day." The woman was unapologetic and definitely not the "sympathetic voice on the line" their website advertises. Didn't seem to comprehend a plumbing emergency is not the same thing as a regular appointment.. wasted the whole night and now I'm missing work to have another plumber come out.
Benjamin Franklin Plumbing is a US Plumber based in Dekalb, Illinois. Benjamin Franklin Plumbing is located at 17742 Somonauk Rd, DeKalb, IL 60115, USA.
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