4. Amazingly few places to sit down.
I decided to give this place a second chance. It has been several months since my first bad experience here. First off, they have a bill changing machine, put in one twenty and get four fives. Nice feature if it was working. Another machine that gives quarters was also out of service. I had a $20 and could only get $1 coins. Bad thing about this is that a wash is $3.50. How am I supposed to get quarters if their machines don't work.
3. The machines are new and shiny, but never indicated when to add bleach. There's a set of directions that indicate "fill washer, add detergent, select cycle, add money, push start. When the add bleach light comes on, add bleach." Since this was my first trip to this laundromat, I stood in front of the machines to wait for the light to come on. The was cycle was 30 minutes, but the bleach light never came on. I told the same employee about it and she told me that I must not have been standing in front of the machine, I should have watched." Excuse me?!?! I was standing in front of the machine for all of those 30 minutes and the add bleach light never came on. I told her that and she started telling me that it should have come on at 28 minutes left. She then launched into why the light was important because all bleaches are different.
Been going here since day 1, never had a problem. Its always clean until some people trash it. I don't like the careless people who trash the place. Go back to your own laundry place.
No one working there and a bunch of signs up that say they don't give change.
5. The only good thing is one of the two change machines gives dollar coins. This is what earns the one star rating.
Note to a new business, you're goal is to impress customers and have them return; not piss them off.
I got fed up and walked out. Stay away from this place.
Original Review....
I have literally been standing outside since 8:40pm they advertise last wash at 9:00pm however they lock the doors prior so that people aren't able to come in. Very disappointed because I rushed here after work to wash 1 quick load! There is a person inside because they have parked their car to block the door however they will not come to unlock it because I assume they wanted to go home early. Never coming here again! Also did not answer the phone I called multiple times.
**UPDATE - Nov. 12, 2017 **
1. Came into the laundromat and walked to the smaller machines. There are two rows of machines, as I entered one of the rows, an employee told me I couldn't go in that area, she was about to mop the floor. Excuse me? About to mop the floor? Not cautioning me on a possibly slippery floor, but telling me not to use it as it would be mopped soon. This would have been alright if she hadn't been exceptionally rude about it.
While the place is large and clean, it is also greedy and unwelcoming.
I was disappointed by this laundry too. It is very expensive. $2.50 for a single loader, $3.50 for a double. Your next option is $5.50.
Very clean. Nice machines. Dryers dry well. The lady who was working there the Saturday night I went, was so helpful, friendly, and she did not stop moving the whole time I was there. I was there maybe 3 hours and she cleaned the whole time. I've been in DeKalb 20 years, used almost every laundromat around, and by far this one is the best! I sure do hope it stays that way.
It may sound silly, but I was looking forward to trying the new laundromat; sadly, I am not impressed.
The iron chairs are worse then not comfy, they are torture after 30 mins.
2. I went to the other row of small machines and the same employee tried to tell me to use the larger machines. She didn't give a reason, just told me to use different machines. I asked if the small machines were working and she said yes.
South 4th Street Mega Grande Laundromat is a US Laundry based in Dekalb, Illinois. South 4th Street Mega Grande Laundromat is located at 1387 S 4th St, DeKalb, IL 60115, USA.
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