The service here was so excellent!! I came into Best Buy because I despised my iPhone 5c. That phone was the worst. The battery was weird. Sometimes the phone would randomly die when it was at like 46 percent. So I had to put it on the charger and it turned on and it was at 53 percent. Also whenever I fully charged it, it would randomly drain from 100 to 70 percent just going on apps like Snapchat. Then one day it froze and stopped working altogether. After receiving horrible service from the T-Mobile store I walk in and right away I'm greeted very nicely. The employees show me where their new phones are and help me. I find the perfect phone for the perfect price!! The staff was very friendly and super helpful and I will definitely be back!!!!
Best Buy north Aurora not good. Very poor advice for a router problem. Best Buy DeKalb, excellent advice and conversation for my router problem. Thank you DeKalb!!
My husband and I had a wonderful experience working with Jamal for the install of a new radio. He was very knowledgeable on the equipment needed to get the install done and all the different radios to choice from.
Jamal even called Pioneer for us to do research on getting a feature to work. He was kind to show us how to work the new radio and guided me on how to set up the bluebooth.
Thank you again for all that you did.
I visited Best Buy to learn what the different cell providers had to offer. The young man that "helped" me really did not. Trying to get him to explain the pro and cons between AT&T T-Mobile Sprint etc was an exercise in futility. Perhaps since he is a Best Buy employee he is not allowed to favor one over another?
I ordered kitchen appliances in early August. The installers came as scheduled. They opened my cabinets and told me I needed to pay gen $94 cash or check to change the valve for my dishwasher. He removed my dishwasher and said he could not install the one I chose because there are two pipes that would not allow him to install it. He said another model by the same company would fit. I went to the store and ordered the one he said would work. Another delivery was set up. The guy brought the new model in and said he could not install it because it would not fit. I contacted the manufacturer of the old one and declscribed the situation and they gave me a model that should work. I went to the store to order the third one. The store could not because the last return was "in transit" even though it was three days after I had to refuse the delivery. I called their customer service and it took them a week to get it out of transit and give me a new delivery date. The third delivery date arrived. The guy came in with the wrong dishwasher. I called customer service again. They finally got it straightened out and they told me I owed them $10 for the difference. They scheduled my new delivery two weeks later because the item was not ready for delivery. I get a call the day before the fourth delivery saying that it was not going be delivered because it is not available. So I am now six weeks out from my original order without a dishwasher and their customer care has done nothing to attempt to make the situation better.
Best Buy is a US Electronics Store based in Dekalb, Illinois. Best Buy is located at 2074 Sycamore Rd, DeKalb, IL 60115, USA.
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